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This site support.efficio.biz states the following, "Welcome to Efficios Customer Support Center." We noticed that the website also said " In order to streamline support requests and better serve you, we utilize a support ticket system." It also stated " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket." The header had osTicket as the highest ranking keyword. It was followed by Customer support system and support ticket system which isn't as ranked as highly as osTicket.